Encrypted, three-layer backups your practice can actually recover from.
One of the most important services we offer, because a backup is only as good as the restore. We back up critical files daily and verify them, so a hardware failure is a half-day inconvenience instead of an existential one.
A backup plan built for dental data, not generic file storage.
Patient records and imaging archives are not interchangeable with ordinary business files. They have HIPAA obligations and restoration timelines that a generic cloud backup plan won’t account for. This is sold as an add-on, not bundled into the monthly maintenance package.
When this is the
right fit
Any dental practice storing patient records electronically. HIPAA compliance is non-negotiable regardless of practice size
Practices with large imaging archives (CBCT, intraoral scanning) where data volume grows quickly and losing it isn't an option
Offices that have survived or witnessed a ransomware event and want a recovery plan that actually works
When something
else fits better
Offices looking for local-only backup without an off-site copy. On-site-only backup doesn't survive fire, flood, or ransomware
Practices that want years of cloud-stored backups. Our cloud copy is a rolling one-month restore window, not a long-term archive
Honest scoping means we say “no” sometimes. If this isn’t the right fit, we’ll point you to what is.
What HIPAA actually
requires (and what “we
have a backup” doesn’t
cover).
Most practices know they need to back up patient data. Fewer know the specific HIPAA requirements around off-site storage, BAAs, and verified restore procedures. Here’s what the rule actually says.
HIPAA requires off-site backup
The HIPAA Security Rule (45 CFR § 164.310(a)(2)(iv)) specifically requires a retrievable exact copy of ePHI stored in a separate location from the primary. “We have a local backup” doesn't satisfy this.
BAA is not optional
Any third-party vendor that stores, processes, or transmits ePHI must sign a Business Associate Agreement with your practice. We provide one. If your current backup vendor hasn't offered one, that's an exposure.
Backup tests, not just backup reports
A backup log that says “success” only means data was written somewhere. We run test restores at random throughout the year to confirm the backup is actually usable.
Imaging files are large and grow fast
CBCT scans, panoramics, and intraoral image sets are significantly larger than text records. Practices that don't account for imaging volume in their backup strategy often discover the gap only after a failure.
Database retention vs. backup retention
Texas requires adult dental records to be kept for at least 7 years from last treatment. That’s a database-retention requirement, not a backup-retention one. Our cloud backup keeps a rolling one-month copy off-site; your PMS keeps the long-term record.
Find out if your current
backup would actually
recover your practice.
We'll review your current backup setup, verify your HIPAA posture, and tell you what a real disaster recovery would look like before you find out the hard way.